Help
Frequently Asked Questions
How do I place an order?
Browse our shop or collections, open any product, and tap Connect on WhatsApp. Share the product name, quantity, and your delivery address in the chat. We'll confirm availability, total price, and payment details with you directly — no account or checkout required.
Do I need to create an account?
No. Tattva is designed for a simple, personal experience. You can browse freely and order entirely through WhatsApp without signing up or logging in.
What payment methods do you accept?
We accept UPI, bank transfer, and other methods shared with you on WhatsApp at the time of order confirmation. Payment is completed outside the website, directly in our chat conversation.
How long does shipping take?
Orders are dispatched within 1–2 business days of payment confirmation. Delivery across India typically takes 3–7 business days depending on your location. You'll receive tracking details on WhatsApp once your parcel is shipped.
Do you ship outside India?
Currently we ship within India. If you're based internationally, message us on WhatsApp — we may be able to arrange shipping on a case-by-case basis.
Can I return or exchange a product?
If something isn't right, message us on WhatsApp within 7 days of delivery. We offer replacements for items damaged in transit. Because crystals and energy tools are natural and energetically handled products, returns for change of mind are assessed individually. See our Returns & Refunds page for full details.
Are your crystals genuine?
Yes. Our crystal products are sourced with care and many carry a Lab Certified badge on the product page. Each piece is checked for quality before dispatch.
How do I cleanse and care for my crystals?
Gently wipe with a soft, dry cloth. Avoid harsh chemicals and prolonged direct sunlight for colour-sensitive stones. Many customers cleanse energetically with moonlight, sage, or sound — choose what resonates with you. Specific care tips for your product can be shared on WhatsApp.
How do I choose the right product for me?
Start with what you're drawn to visually, or take our Intention Quiz to narrow by goal (calm, focus, protection, and more). You can also message us on WhatsApp for personalised guidance — we're happy to help.
What if a product is out of stock?
If an item shows as unavailable, message us on WhatsApp anyway — we may have restock arriving soon or can suggest a similar alternative from the same collection.
Do you offer workshops or courses?
Yes. We run live and self-paced learning experiences on crystals, Vastu, and tarot. Visit our Workshops page or message us on WhatsApp to find out what's enrolling now.
How can I reach you for support?
WhatsApp is fastest (+91-63863-66605). You can also email hello@tattvasri.com or use the Contact page. We typically reply within a few hours during business days.