Privacy Policy

Last updated: August 2026

1. Who we are

Tattva Sri ("Tattva", "we", "us") operates the website at tattvasri.com. We sell crystals, yantras, and related energy tools. Orders are placed through WhatsApp — we do not operate an online checkout or payment gateway on this website.

2. Information we collect

We may collect the following when you interact with us:

• Contact details — name, phone number, email address, and delivery address when you message us on WhatsApp or email us to enquire or place an order.
• Order information — products requested, quantities, payment confirmation, and shipping details shared during your purchase conversation.
• Technical data — browser type, device type, pages visited, and approximate location (city/region) collected automatically through standard web server logs when you browse the site.
• Theme preference — we store your light/dark theme choice in your browser's local storage so the site remembers your display preference on return visits.

3. How we use your information

We use your information to:

• Respond to enquiries and process orders placed via WhatsApp
• Arrange shipping and share tracking updates
• Handle returns, replacements, or refund requests
• Improve our website, product range, and customer experience
• Comply with applicable laws and resolve disputes

We do not sell your personal data to third parties. We do not send unsolicited marketing messages unless you have explicitly asked to hear from us.

4. WhatsApp and third-party services

When you tap "Connect on WhatsApp" or similar buttons, you are redirected to WhatsApp (operated by Meta). Your conversation on WhatsApp is subject to WhatsApp's own privacy policy. We only receive the information you choose to share with us in that chat.

Our website is hosted on Google Cloud. Product and content data is managed through Google Sheets. These providers process data on our behalf under their respective terms and security standards.

5. Cookies and local storage

This site uses browser local storage (not advertising cookies) to remember your theme preference. We do not use third-party advertising or analytics trackers on this website.

6. Data retention

We retain order and communication records for as long as needed to fulfil your order, handle after-sales support, and meet legal or accounting requirements — typically up to seven years for financial records.

7. Your rights

Under applicable Indian data protection laws, you may request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at hello@tattvasri.com.

8. Security

We take reasonable steps to protect your information. No method of transmission over the internet is completely secure; please avoid sharing sensitive payment details in unsecured channels.

9. Children

Our website is not directed at children under 18. We do not knowingly collect personal information from minors.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy? Email hello@tattvasri.com or message us on WhatsApp via the contact page.